Order Processing

Once your order is placed, you will receive an order confirmation e-mail confirming your order.

We will then reach out to our suppliers to confirm availability.  If your item is backordered or unavailable, we will void the pre-authorization and reach out to you via e-mail.  

Order Shipment

Your order will ship within three to five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.

If you do not receive tracking information or have any questions feel free to follow up with us at:

Once your order is shipped, you should receive your product in between 5 and 7 business days

Currently we only ship to the United States forty-eight contiguous states and Washington, DC. However, we cannot ship to P.O. boxes or military bases or diplomatic locations.

Shipping Costs

All pizza ovens and firewood products are shipped free of charge.

Orders for tools, accessories, and general merchandise are shipped via standard  or ground UPS.  The cost of which is calculated real time and shown at checkout. Food items are also shipped via standard or ground UPS with the cost shown at time of checkout, however, if the order is over $50, the shipping is free.


Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to and we will process an insurance claim on your behalf.

Cancellations & Refunds

All orders canceled after 48 hours are subject to a $25 administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for the return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.


Still have questions about shipping? Contact customer service at