With your oven:

• Cordierite pizza stone
• AC power cord

PRODUCT INFORMATION:

• Manufacturer: Blackstone
• Model Number: N/A
• Fuel Type: Propane

DIMENSIONS:

• Width: 21 in
• Opening Size: N/A
• Height: 11.5 in
• Depth: 22 in
• Weight: 29.5 lbs
• Cooking Area:13 "

OVEN INFORMATION:

• Warranty: 1 Year
• Exterior Material: Stainless Steel
• Cooking Surface: 13 "
• Max Temperature: 800 °F
• Pizza Count: 1
• Chimney: N/A
• Cooking Stone Material: Cordierite
• Total BTUs: N/A
• Infrared Burner BTUs: N/A
• Back Burner BTUs: N/A
• Cooking Stone Diameter:13"
• Door: Yes
• Internal Diameter: N/A
• Cooking Height: N/A
• Carton Dimensions: Length 23.03 x Depth 20.5 x Height 12.6
• Shipping Weight (Gross): 39 lbs

SHIPPING POLICY
DATE OF LAST UPDATE: 08 31 2023

Order Processing

Once your order is placed, you will receive an order confirmation e-mail confirming your order.

We will then reach out to our suppliers to confirm availability.  If your item is backordered or unavailable, we will void the pre-authorization and reach out to you via e-mail.  

Order Shipment

Your order will ship within three to five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.

If you do not receive tracking information or have any questions feel free to follow up with us at: Support@Fortissimopizzaovens.com

Once your order is shipped, you should receive your product in between 5 and 7 business days

Currently we only ship to the United States forty-eight contiguous states and Washington, DC. However, we cannot ship to P.O. boxes or military bases or diplomatic locations.

Shipping Costs

All pizza ovens and firewood products are shipped free of charge. Lift gate' delivery service available for an additional fee.

Orders for tools, accessories, and general merchandise are shipped via standard  or ground UPS.  The cost of which is calculated real time and shown at checkout. Food items are also shipped via standard or ground UPS with the cost shown at time of checkout, however, if the order is over $50, the shipping is free.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to Support@fortissimopizzaovens.com and we will process an insurance claim on your behalf.

Cancellations & Refunds

All orders canceled after 48 hours are subject to a $25 administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for the return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Still have questions about shipping? Contact customer service at Support@fortissimopizzaovens.com.

Refund and Return Policy

If you are unhappy with your product, let us know and we will make it right.  We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Certain types of items cannot be returned such as all food products.

To be eligible for a return, your item must be in the same condition that you received it.  It must be unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Support@Fortissimopizzaovens.com.  Our Support team will walk you through the return process.   If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You are responsible for and must prepay all return shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Fortissimopizzaovens.com.

If more than 15 business days have passed since we’ve approved your return, please contact us at Support@Fortissimopizzaovens.com.

Damages and issues

Please inspect your shipment before signing for it.  If there is a sign of significant physical damage to the packaging, please take photos of the damage and note "Shipment Damaged" on the Bill of Lading (BOL) before you sign for it.  If there appears to be some minor damage, again take photos, and mark the BOL as "Received with Possible Concealed Damage".  Contact us immediately at Support@Fortissimopizzaovens.com if the item is defective or damaged so that we can evaluate the situation and work with our supplier to resolve the issue and make it right.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact Support@Fortissimopizzaovens.com and our team will guide you through the process.  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Food items cannot be exchanged.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Restocking Fees (Ovens and stands only)

While some of our oven suppliers charge restocking fees ranging from 10% to 25%, Fortissimo Pizza Ovens will limit the restocking fee for our customers to a maximum of 10%; and we will make up the difference to the supplier.

Still have questions about your return? Contact customer service at Support@Fortissimopizzaovens.com

North Atlantic Imports LLC 1-Year Warranty
North Atlantic Imports, the manufacturer, will warranty for one year from purchase all parts, workmanship, and finishes. It will be the manufacturer’s option as to whether to repair or replace any of the above items. All warranties are limited to the original purchaser only. This warranty does not cover any liability on the part of North Atlantic Imports, its agents or employees, for any indirect or consequential damages for breach of warranty. The purchaser must follow the manufacturer’s usage instructions.

Under no circumstances is the manufacturer responsible for damages from the failure to operate the cooking station properly. It is the responsibility of the purchaser to establish the warranty period by verifying the original purchase date with original sales receipt.

Warranty is NON-REFUNDABLE

For more detailed explanation of the warranty, read below

North Atlantic Imports LLC warrants to the owner that the product covered by this agreement is free from defects in material and workmanship under normal use and service for which it was intended if, but only if, it has been operated in accordance with North Atlantic Imports LLC instructions exclusively for domestic use, and not for private or public club, institutional or commercial purposes.

North Atlantic Imports LLC’s obligation under this warranty is limited to replacing or repairing, free of charge, any part or parts that may prove, to the satisfaction of North Atlantic Imports LLC, to be defective under normal home use and service within the following stated periods of time from the date of purchase; for one year from purchase, all parts, finish, and workmanship. Should any failure to conform to this warranty become apparent during applicable warranty periods stated above, the original purchaser must notify North Atlantic Imports LLC of breach of warranty within the applicable warranty period.

North Atlantic Imports LLC shall upon notice and compliance by the original purchaser with such instructions, correct such nonconformity by repair or replacement of the defective part or parts.

Correction in the manner provided above shall constitute a fulfillment of all obligations of North Atlantic Imports LLC with respect to the quality of the product.

North Atlantic Imports LLC does not warrant this equipment to meet the requirement of any safety code of any state, municipality or other jurisdiction, and the original purchaser assumes all risk and liability whatsoever resulting from the use thereof, whether used in accordance with North Atlantic Imports LLC instructions or otherwise.

This warranty does not cover and is intended to exclude any liability on the part of North Atlantic its agents, servants or employees whether under this warranty or implied by law for any indirect or consequential damages for breach on any warranty. The purchaser must establish all applicable warranty periods pursuant to this warranty by verifying the original purchase date by producing the dated sales receipt. This warranty shall not apply to this product or any other part thereof which has been subject to accident, negligence, alteration, abuse, or misuse or which has been repaired or altered without North Atlantic written consent, outside of North Atlantic Imports LLC factory. The full manufacturer warranty is not valid for griddles purchased from unlicensed, third-party resellers, purchased at a discount due to missing or damaged parts, or purchased as a floor model; at the discretion of North Atlantic Imports.

North Atlantic Imports LLC makes no warranty whatsoever in respect to accessories or parts not supplied with it. This warranty shall apply only within the boundaries of the United States of America. This warranty gives the original purchaser specific rights, and the original purchaser may also have other rights, which vary from state to state.

QUESTIONS ABOUT THIS PRODUCT?  

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